We solve puzzles other consultants can't.
Puzzle Consulting uses design thinking to tackle your trickiest business challenges. We bring the sticky notes, the energy, and the frameworks. You bring the problems.
Our Workshops
Innovation Sprint
2 days · 8-15 people
A fast-paced workshop where your team generates, tests, and prototypes new product ideas in just 48 hours.
Customer Journey Mapping
1 day · 6-12 people
Walk in your customers' shoes and uncover the moments that matter most to loyalty and growth.
Team Alignment Lab
Half day · 5-20 people
Get everyone on the same page with our interactive strategy alignment session using visual frameworks.
Culture Design Workshop
2 days · 10-25 people
Define the rituals, values, and behaviors that will shape your company culture as you scale.
Puzzles We've Solved
A meal-kit startup
Challenge: High churn after the first month
Redesigned onboarding experience reduced churn by 41% and increased NPS from 32 to 67.
A regional credit union
Challenge: Members avoiding digital banking
Created a human-centered app experience that drove 73% digital adoption in 6 months.
A children's hospital
Challenge: Stressful patient intake process
Designed a playful, tablet-based check-in flow that reduced parent anxiety scores by 55%.
Meet the Puzzlers
Maya Torres
Founder & Lead Facilitator
Former IDEO designer with 14 years of human-centered design experience. Obsessed with sticky notes and breakthroughs.
Ben Nakamura
Strategy Director
Ex-Google product strategist who believes the best solutions come from the people closest to the problem.
Zara Ahmed
Research Lead
Behavioral scientist and ethnographer who has conducted research in 23 countries for organizations of every size.
Leo Kowalski
Visual Thinker
Graphic recorder and visual facilitator who turns messy brainstorms into beautiful, actionable frameworks.
Our Toolkit
Design Sprints
Google Ventures-style rapid prototyping
Jobs to Be Done
Understanding why customers really buy
Empathy Mapping
Seeing the world through user eyes
Service Blueprints
Mapping the full customer experience
Assumption Testing
Kill bad ideas before they cost money
Visual Facilitation
Making meetings actually productive
Got a puzzle? Let's solve it together.
Every great solution starts with a conversation. Tell us what you're working on and we'll show you how design thinking can help.